FAQ

Simply visit our loan application page and fill in your details. We’ll get in touch to complete your application, which will take about 10 minutes. Your specialist will ask you about your work history, get a snapshot of your living expenses and any ongoing financial commitments you may have. Alternatively, give us a call on 1300 358 358.

Anyone aged 18 or over who is permitted to reside in Australia and has a regular income from employment, business, investments, or a pension can apply for a loan.

This depends on your circumstances. After receiving any supporting documents we may need, we can obtain approval in 1 hour.

That’s absolutely fine, give our friendly team a call on 1300 358 358.

We offer loan terms from 1 year to 7 years (12 to 84 months).

We offer both fixed and variable interest rates.

Yes, we have strong relationships with many dealers, giving us access to fleet pricing on new vehicles and a wide selection of used options.

Yes, you can still apply. Having an adverse credit history doesn’t automatically exclude you from getting finance. We work with a large panel of lenders and take the time to assess your individual circumstances to find a solution that may suit your situation.

Yes, it’s absolutely worth getting a second opinion. A decline can often stem from limited lender options or a one-size-fits-all approach. At National Loans, we work with a panel of over 50 lenders and assess your application to find a solution that best fits your circumstances.

Yes. We review your credit history as part of our assessment process, but having defaults or past issues does not automatically mean your application will be declined.

If there are concerns on your credit file, we’ll take the time to discuss them with you and understand your circumstances, including any improvements you’ve made.

We also recommend obtaining a copy of your credit report before applying, so you can review your history and provide any relevant information to support your application.

While we aim to help as many people as possible, approval will always depend on your individual situation.

There are two primary credit reporting bodies in Australia:

• Equifax
• Experian

These agencies are required to provide you with free access to your credit report once every 12 months. You may also be eligible for a free report if you’ve been declined for credit in the past 90 days or if your credit information has recently been corrected.

At other times, a small fee may apply, though it is generally affordable.

The terms settlement, default and closed are commonly found in credit reports, and it is important that you know what they mean so that you understand your credit history accurately.

Here are their definitions within the context of loans and credit:

• Settlement – An official agreement in which the borrower has repaid a portion of their dues, and the lender agrees not to pursue them for the remaining balance.
• Default – The borrower has failed to fulfil their obligation to pay a debt.
• Closed – The borrower has paid the debt in full.

As a loan company, we look for these terms in every applicant’s credit report. We do loan to applicants who have defaults and settlements in their credit history, but consider them higher risk. We naturally prefer to lend to those with a history of paying off debts.

If your credit history isn’t the best, there are ways to improve it, for instance:

• Pay your bills on time
• Make loan or finance repayments by their due date
• Pay off any debts that you have defaulted on
• Catch up on late payments and overdue bills
• Don’t apply for credit multiple times within a short period of time

We usually charge applicants a loan origination fee (also called a loan processing fee) to cover the costs that we incur as we process and verify their documentation. This fee varies according to the type of loan and its amount.

After your loan is approved, we will contact you to set up a repayment schedule that is easy for you to manage. We generally try to personalise each client’s repayment schedule to coincide with their pay cycle.

Your interest rate is based on the overall strength of your lending profile. Factors such as time in the job, age of the vehicle, whether you are a homeowner or renter, and credit rating determine the interest rate.

Contact us! We will do all that we can to help you if you will let us know the difficulties that you are facing.

Contacting us is easy:

• Call us: 1300 358 358
• Send us an email: info@nationlloans.com.au

As much as we would like to give you one, there isn’t a magic formula that will help you stay current on your repayments.  Instead, it takes planning and follow-through to manage your repayments and ultimately pay your loan in full.

Here are five tips that will help you reach success in this area:

• Live within the reality of your paycheck.
• Create a monthly budget to control your expenses.
• Mark the due dates of your bills on your calendar and pay them promptly.
• Write down how much you owe and subtract your repayments from it, so that you can see your progress as you work toward getting out of debt.
• Don’t hesitate to seek help from a financial advisor when necessary.

We protect your information during transmission using modern SSL/TLS encryption, ensuring your data is scrambled while travelling over the internet. We also implement industry-standard security measures to protect data stored on our servers.

Your privacy and security are of vital importance to us, whether you visit us at our office or contact us online.

To protect you, we maintain the same security standards as banks and other payment companies and keep our office and website equipped with top-of-the-line security features.

We always welcome feedback, whether positive or negative. If you would like to make a complaint, give us a call as soon as possible: 1300 358 358

If there has been a misunderstanding, we will do our best to clarify things, and if we are at fault, we will thank you for bringing it to our attention and giving us the opportunity to improve our services.

At National Loans, we take honesty very seriously and strive to be transparent at all times. Here are the links to our policies:

• Privacy policy
• Security policy